Account Management

We pride ourselves on building strong partnerships with organisations, with which we share an understanding of the stresses, challenges and obstacles employees face.  We are able to provide support in what is often a complex and demanding work environment because we know our customers well and can adapt to their constantly evolving needs. Our approach is based on a process consultancy model, which is founded in mutuality and involves:

• A partnering relationship in which we are able to gain a close understanding of our customers' strategic goals, organisational culture, internalised values, working processes, structure and systems
• Shared ownership of problems and solutions
• An open two-way exchange of information within the constraints imposed by client confidentiality
• Transparency in our transactions
• Recognition of opportunities for adding value

Right Corecare offers each customer a dedicated account management team that comprises the following:

• An Account Manager
• An Account Administration Team
• A Clinical Case Manager
• A Counselling Co-ordinator

The role of the Account Manager is to spearhead the customer relationship management process and their primary tasks are as follows:

• Day to day liaison with the nominated person
• Managing and monitoring the delivery of all services to agreed timescales and quality plans
• Co-ordinating data and preparing MI reports
• Attendance at performance review meetings
• Information management
• Systems management
• Problem management